FAQ

What is GRLS Phone Jewelry?

GRLS Phone Jewelry is a new generation of fashion accessories.

Each collection is a curated set of 3D decals, individually hand-poured from jewelry-grade polyurethane resin. Glass-like, crystal clear, UV-resistant. Designed and crafted in our Vancouver studio.

 

Will it work on my phone case?

Our Phone Jewelry works best on smooth surfaces: plastic, metal, glass, hard cases, AirPods, MacBooks, and more.

Works less effectively with soft-touch or silicone cases. Press firmly across the full length, smoothing each section evenly, and run your finger over it a few times until the adhesive sets.

Make sure the surface is clean and grease-free before applying.

 

How do I apply GRLS 3D decals?

  • Clean the surface with rubbing alcohol and let it dry completely.
  • Peel carefully and position before pressing down.
  • Once placed, press firmly for 3–5 seconds.

Works best on smooth surfaces:
plastic, metal, glass, hard cases, AirPods, MacBooks, and more.

Works less effectively with soft-touch or silicone cases. Press firmly across the full length, smoothing each section evenly, and run your finger over it a few times until the adhesive sets.

To remove, lift the edge gently with a flat tool.

 

Do you restock sold-out collections?

We make everything by hand in our studio. Restocking takes time, and new collections are always in the works. If something is sold out, it may never come back.

 

How long does delivery take?

We ship from Vancouver, BC, or our warehouse in Washington, DC. Most orders go out within 1–3 business days.

We always choose the fastest and most reliable option, but delivery times vary depending on the courier and your location. Here are the approximate delivery times:

  • Canada: 2–7 days.
  • USA: 3–5 days.
  • International: 5–14 days.

Every order includes tracking.

Please note that some international orders may be subject to customs duties or import taxes upon arrival. These are the responsibility of the recipient.

Exact shipping prices and express options are available at checkout.

 

What if something goes wrong with my order?

We want you to be satisfied with your Phone Jewelry. If something goes wrong, we'll take care of it.

Unused items can be returned within 30 days of delivery in original packaging.

If your order arrives damaged or defective, or is lost in transit, email us at team@grls.shop with your order number and a photo. We'll send a replacement or issue a full refund.